De Vida - Refund and Return Policy

If any goods are faulty we will meet our statutory obligations to provide a remedy, however, De Vida Jewellery is not required to provide a refund if you change your mind about a particular purchase, so please choose carefully.

1. Returns Eligibility:

• We accept returns within 7 days from the date of delivery.
• Items must be unworn, in their original packaging, and accompanied by the proof of purchase.

2. Process for Returns:

• Contact our customer service at devida.returns@gmail.com to initiate the return process.
• Clearly state your order number, item(s) you wish to return, and the reason for the return.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping method to ensure the safe return of the item.

4. Inspection and Refund:

• Once we receive the returned item, it will be inspected for eligibility.
• Refunds will be issued to the original payment method within 10 business days after approval.

5. Exchanges:

• Unfortunately, we do not offer direct exchanges. Please follow the return process, and a new order can be placed separately.

6. Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, contact us within 7 days of delivery for assistance.

7. Customized and Sale Items:

• Customized or sale items are generally non-refundable unless there is a defect or error on our part.

8. Australian Consumer Law:

• Our policy aligns with the rights provided by the Australian Consumer Law.

9. Contact Information:

• For any inquiries or assistance, reach out to our customer service at devida.returns@gmail.com

Note: This policy is subject to change, and any updates will be reflected on our website. Please review our policy regularly for any modifications.

De Vida Jewellery
devida.returns@gmail.com